We take privacy and security seriously here at Kaitotek. This website is optimized to provide the best possible user experience, while collecting a minimal amount of information about you. However, we do need to collect and store a small amount of user data to be able to provide this service. This page will explain how, when, and why we collect this information, and how you can control the way we handle your data.
Who We Are
The company that operates as the data controller for this website is Kaitotek Oy.
90460 Oulunsalo, Finland
+358 40 120 4010 supportkaitotek.com
The company that provides hosting for your data is Netplaza Oy.
Kirkkokatu 14 3 krs.
90101 Oulu, Finland
What We Collect
The amount of information we have about you depends on several factors:
If you are just visiting the site, we do not collect any personal information from you, or store cookies to your device. We do collect anonymous statistical data for gaining information on user behavior, troubleshooting, and for improving user experience. However, your personal information is excluded and cannot be derived from these logs.
If you submit your personal information yourself by using your online services (such as forms), this information is stored in our servers.
If you are a registered user, all information related to your account is also stored in our servers. Some actions you take as a registered user are recorded in an audit log for troubleshooting and verification (for example, when you accept the end-user license agreement).
Kaitotek uses Rocket.Chat as live chat. This is a third-party service used but not provided by Kaitotek. In order to use this service, you agree that
Kaitotek sets session cookie to your browser
Rocket.Chat plugin sets its proprietary cookies to your browser
All conversations are stored to a server hosted by Rocket.Chat
As with all your data, you may request to access or have data deleted permanent. Your rights to your data are further explained in the following section.
You Have Rights
You own your personal information. Moreover, as a representative of your company, you control the information about your company that we have received from you. We refer both sets of information as your information. The rights you have are presented in (but not necessarily limited to) the list below.
For all things related to your information, please contact us at supportkaitotek.com.
You have the right to access your information
Get in contact and we will provide you with all information on data we have about you.
You have the right to have your information erased
By your request, we will delete your personal data and the data of your company that we store.
You have the right to correct your information
Let us know if your information is incorrect, and we will actualize the corrections.
You have the right to withdraw your consent
Any consent you have given us regarding accessing, storing, or handing your information can be withdrawn at any given time.
You have the right to port your data to another service
Unfortunately we cannot hand the data to another service for you, but instead we can hand your data in a plain text format to you so you can provide it to another service.
You have the right to file a complaint
If you strongly believe that we are misusing your data, you can address any complaint to your national data protection authorities. Please consider filing a complaint first to us so that we have a chance to remedy the situation.
We use one cookie for keeping track of user sessions and for authentication. When you sign in to your account, we will store an authentication cookie for managing the sign in process. This prevents you from having to log in every single time you visit a new page in this site.
The cookie will be deleted when the browsing session ends. Typically, this occurs when you close your browser. However, some browsers can stay open as a background process, or preserve cookies for an extended time period so that you can resume browsing where you left off. Consult your browser's documentation for further information.
Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
Hopefully that has clarified things for you. If you still aren't sure whether you should leave cookies on or not, it's usually safer to leave them enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods displayed below.